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Returns and Exchanges
60 Day Money Back Guarantee
The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 60 days.
How do I return a product?
Step 1 – Call or email us
Start your return by calling us at 1.833.554.8326 or emailing:
customerservice@klhaudio.com for an RMA# (Return Merchandise Authorization Number).
Step 2 – Pack Carefully
Please secure all returns and exchanges in the original KLH packaging and boxing with all accessories and manuals. We recommend double boxing your return by securing the KLH box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.
Step 3 – Ship the item back to us
Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
After your return is received, we’ll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.
What if I want to exchange my product?
When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s).
What if my product is defective?
Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. We are happy to help you obtain warranty service through KLH after the 60 day return period has expired.
What if my product is damaged?
If your product arrives damaged, please call us right away at 1.833.554.8326. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued.
*Return Fees
Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to select subwoofers and floorstanding speakers and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.833.554.8326 or email us at customerservice@klhaudio.com .
Restocking Fees: A partial refund may be given or the return may be refused in the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, cables cut or terminated, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Canceled Orders: Once an order is shipped, it cannot be canceled. Please contact us at 1.833.554.8326 for an RMA# (Return Merchandise Authorization Number).
Sales Tax Policy
In accordance with applicable state and local laws, we are required to charge sales tax in localities where KLH has operations. KLH does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.
We do not charge sales tax on the purchase of Gift Certificates; however, items paid for with Gift Certificates will be taxed if shipped to addresses in the states or regions mentioned below.
Tax Information for KLHAudio.com Purchases
No sales tax will apply if your order is being shipped to any state other than California, Indiana, Texas and New York* To view your state’s sales tax rates, please reference the list below:
*You may have a tax obligation in states where KLH does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing authorities.
If you have any questions about sales tax on your order, please reach out to us at 1.833.554.8326, or via customerservice@klhaudio.com
Tax Exemptions
If you are a school or other non-profit organization and eligible for a tax exemption, please call 1.833.554.8326 with your tax ID ready.