KLH Shipping & Returns Policy

Shipping

Shipping is free for all products purchased directly from KLHAudio.com. Please allow up to 2 business days for your order to process.

Model Seven: Model Sevens ship via freight with liftgate service. Please include a valid phone number at checkout so the delivery carrier can contact you to schedule delivery.

All Other Products: All other products ship via standard ground service.

The KLH 57-Day Trial

Since 1957, KLH has built speakers people keep for decades. Take 57 days to hear why.

Set them up. Break them in. Live with them. Listen quietly. Turn them up. Play the music you know by heart.

All KLH speakers purchased directly from KLHAudio.com are eligible for our 57-Day Trial.

If your speakers aren't right for you, contact us within 57 days of delivery. We'll arrange the return and, once your speakers have been received and inspected, refund your original purchase price less the applicable flat return shipping fee.

Return Shipping Fees

Return shipping fees are based on the speaker model:

There is no additional restocking fee for a standard 57-Day Trial return when the product is returned complete, undamaged, and in its original packaging.

For return shipping fees on other eligible products, please contact us.

How to Make a Return

Step 1: Contact KLH

Start your return by contacting KLH Customer Service within 57 days of delivery to request a Return Merchandise Authorization (RMA) number.

Returns sent without an RMA may be refused.

Step 2: Pack Carefully

Please return your speakers in their original KLH cartons with all internal protective packaging materials. All original components must be included, such as grilles, bases or risers, hardware, manuals, and accessories.

We recommend keeping all original packaging throughout the 57-day trial period. Proper packaging helps protect your speakers during return shipping and prevents unnecessary deductions from your refund.

Be sure to remove or cover any old shipping labels on the outside of the shipping carton.

Step 3: Arrange Your Return

Once your RMA has been issued, your product must be shipped back within 10 calendar days. An RMA does not extend the original 57-day trial period.

KLH will provide the appropriate return shipping label or arrange freight pickup, depending on the product.

The applicable flat return shipping fee will be deducted from your refund.

Step 4: Inspection and Refund

Once your return has been received and inspected, KLH will issue a refund of your original purchase price, less the applicable return shipping fee and any additional deductions for product condition, if necessary.

Refunds are issued to the original form of payment within 3 business days following completion of the return inspection. Please allow additional time for your financial institution to process the credit.

Product Condition and Restocking Fees

The KLH 57-Day Trial is designed to give you time to experience your speakers in your own home.

Opening, setting up, and listening to your speakers as intended will not result in a restocking fee.

However, KLH may reduce your refund or refuse a return if the product:

• Has physical or cosmetic damage beyond normal home audition use

• Is missing grilles, bases, risers, hardware, manuals, or accessories

• Is missing its original packaging or protective materials

• Has a missing, altered, or mismatched serial number

• Has been modified or improperly installed

• Is damaged during return shipment due to improper packaging

Any deduction beyond the published return shipping fee will reflect the actual loss in value or the cost required to restore the product to resaleable condition.

Exchanges

We want customers to end up with the right KLH speakers for their room and listening preferences.

Customers who decide during the 57-day trial that another KLH model would be a better fit may contact Customer Service to arrange a return.

The applicable return shipping fee will apply unless otherwise authorized by KLH, and any difference in product price will be applied or refunded accordingly.

Defective Products

If your KLH product is defective during the 57-day trial period, please contact us. Eligible products determined to be defective may be exchanged for a new, working unit.

After the 57-day trial period, KLH Customer Service can assist you with warranty service in accordance with the applicable product warranty.

Products Damaged During Delivery

If your product arrives damaged, please contact us within 2 business days of delivery.

Prompt reporting of shipping damage allows us to work with the carrier and arrange an appropriate replacement or refund.

Please retain the original packaging and, when possible, provide photographs of the damaged product and shipping cartons.

Refused Shipments and Canceled Orders

Refused Shipments: Packages refused for reasons other than shipping damage may be subject to applicable return shipping fees.

Canceled Orders: Orders may be canceled before shipment by contacting KLH Customer Service. Once an order has shipped, it cannot be canceled. Please contact us to request an RMA and arrange a return under the applicable return policy.

Sales Tax Policy

In accordance with applicable state and local laws, KLH collects sales tax where required. All sales tax collected is remitted to the appropriate taxing jurisdiction.

Gift certificates are generally not subject to sales tax at the time of purchase. However, taxable products purchased using gift certificates will be subject to applicable sales tax.

If you have questions about sales tax on your order, please contact us.

Tax Exemptions

If you are a school, nonprofit organization, or other qualifying tax-exempt entity, please contact us with your tax exemption documentation or tax ID available.

Questions? Our Customer Service team is here to help. Contact KLH for assistance with shipping, returns, exchanges, or warranty support.